Shipping & Returns

 

How much is shipping?

For orders under $100, we charge a flat rate shipping fee of $8.00. Orders over $100 are always shipped for free.

How soon will my order be shipped?

All orders placed before 1pm ET on a weekday will be shipped out the same day. Orders placed on a weekend or holiday will ship out on the next business day. You will receive a shipment notification email with a tracking number as soon as your package ships.

How long will it shipping take?

Our orders are shipped using USPS First Class service and should arrive within 5-7 business days. We also offer USPS Priority Mail service for those of you who need your candles in a hurry!

Where do you ship?

We currently ship to all 50 states and Puerto Rico. You may experience longer delivery times when shipping to Hawaii, Alaska and Puerto Rico. We don’t offer international shipping currently.

What’s your return policy?

All full-priced items are eligible for return within 14 days of receiving your package if the candle has been unused and is in the original packaging and condition you received it in. For all returns, we deduct a $8.00 return fee, which covers the cost of the return shipping.

How do I process a return?

Please email blackoutwax@gmail.com with your order number to request a return. We’ll email you a pre-paid return label. Please include a copy of your packing slip inside the return shipment. Please note, once we receive your package, it can take 5-7 business days to process a return.